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Service Level Agreement
An AnP Consulting Service Level Agreement (SLA), also referred to as a Contract encompasses the AnP Consulting Care Package,
ensuring that the Client’s request for I.T. consulting services receive the highest priority treatment and service standards.
Please note that the option of non-contractual based support is also available on an hourly basis.
To ensure a comprehensive understanding of your Business’ I.T Infrastructural needs, it is a policy of AnP Consulting to undertake
a site survey in order to analyze your existing I.T Infrastructure and document the necessary information to ensure a prompt and
value added service (there is a service fee attached for this exercise).
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Non-contractual consulting is provided during normal business hours: Monday to Friday, 08h30 to 16h30. Consulting from 16h30 onward on
weekdays, public holidays and weekends is available but will be billed at overtime rates.
Some benefits in contracting out your IT requirements to AnP Consulting:
- A mass of I.T experience to draw upon for a fraction of the cost,
- Outsourcing IT means lower overhead, the service is run as an expense on your books and not a liability, the financial benefits
are numerous,
- Daily run, weekly rotated off-site storage of all the clientele intellectual property (i.e. data),
- Maintained site audit of the business I.T Infrastructure,
- Preventative maintenance,
- Site update policies,
- Better response time to unexpected I.T workflow glitches,
- Free telephonic aid (incoming calls only),
- ... and the successful resolution to ongoing I.T mishaps that pop-up from time to time.
AnP Consulting provide that overall well rounded solution that partners your needs with desired results. Why not
contact us for all your companies I.T infrastructural needs?
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